Terms & Conditions

These Terms and Conditions govern the procedure under which the online store at www.bloomjewelleryshop.com accepts orders and performs deliveries of goods and services.
For the purposes of these Terms and Conditions:
- “online store” means the website at www.bloomjewelleryshop.com;
- “merchant” means “BLOOM JEWELLERY” EOOD (Bloom Jewellery), registered with the Bulgarian Commercial Register at the Registry Agency under UIC 204948809, with registered address: Sofia, 66 “Bratya Buxton” Blvd.;
- “goods” means a product or service manufactured, provided or performed by Bloom Jewellery;
- “customer” means any natural or legal person who has placed an order to purchase goods or services from the merchant through the online store and has confirmed their agreement with these Terms and Conditions.
By clicking an item, image, link or button on the website www.bloomjewelleryshop.com, it is deemed that the customer, as well as any visitor of the website, agrees with these Terms and Conditions.
These Terms and Conditions are effective as of 01/05/2016. The Merchant reserves the right to amend these Terms and Conditions at any time by publishing the changes on the website in due course. The amendments shall not apply to orders already placed and accepted.

Ordering goods from the online store is not conditional upon customer registration and creation of a customer account.
1. (1) When placing an order, the customer is obliged to provide true and complete information necessary for the proper fulfilment of the order:
  - for individuals: first name, last name, telephone number, physical address and email address;
  - for legal entities: company name, UIC, legal representative, telephone number, physical address and email address.
  The customer’s data will be used by the merchant solely for the proper fulfilment of the order. (For more information on how your personal data is collected and used, please see HERE.)
2. (2) A condition for submitting an order is for the customer to confirm their agreement with these Terms and Conditions by ticking the checkbox “TERMS AND CONDITIONS” when placing the order.
3. (3) The order is considered completed upon clicking the button “CONFIRM ORDER”.
After submitting the order, the customer receives an email message by which the merchant confirms receipt of the order.

1. (1) The purchase order is accepted by the merchant by sending an email message to the customer containing: merchant details, goods details, sale price, delivery transport costs, the payment method selected by the customer, customer details and the delivery address.
2. (2) The merchant accepts the order after checking the availability of the ordered goods, but no later than 18:00 on the business day following the day on which the order has been received by the merchant.
3. (3) Upon acceptance of the order, it is deemed that a delivery contract has been concluded between the customer as buyer and the merchant as seller.
1. (1) The merchant may refuse to accept an order under the following conditions:
  - insufficient stock availability of the ordered goods;
  - if two or more previous orders placed by the same customer have failed to be completed, regardless of the reason for the failure.
2. (2) The merchant does not owe any compensation or other sanction if it refuses to accept an order from a customer.
3. (3) If the customer has paid in advance for the ordered goods and the order is not accepted for fulfilment by the merchant, the merchant undertakes to refund the paid amount within 5 business days, counted from the expiry of the time limit under item 1, para. (2) above.

All prices in the online store are in EUR and include VAT. The delivery price is stated separately from the price of the goods.
Payment methods for goods or services ordered by the customer:
1. DEBIT/CREDIT CARD
  Secure and direct payment with your bank card via a VPOS (virtual POS terminal).
2. OTHER
  Please contact us to agree on a convenient payment method for you.

Please review the delivery terms HERE.

1. (1) The customer has the right, within 14 business days from receiving the goods, without stating a reason and without owing compensation or a penalty, to withdraw from the contract by notifying the merchant in writing at sales@bloomjewelleryshop.com, and to return the received goods in a manner agreed by both parties.
2. (2) The costs of returning the withdrawn goods are entirely borne by the customer.
3. (3) The customer has no right to withdraw from the contract in any of the following cases:
  - the goods have damaged packaging or show signs of use/wear;
  - the supplied goods are the subject of a specially made (personalised) order for the customer;
  - the supplied goods are in the form of a service, repair or improvements of jewellery owned by the customer.
If the customer exercises the right of withdrawal and returns the received goods, the merchant is obliged within 10 business days from the day it receives the returned goods to refund the price paid for the goods, excluding the cost of delivery expenses. The refund is made to the bank account specified by the customer in the notice.

1. (1) The merchant takes due care to keep the information in the online store up to date at all times, but does not guarantee its accuracy and completeness.
2. (2) The merchant does not guarantee that access to the online store will be uninterrupted, timely, secure and error-free, as this is beyond the merchant’s capabilities and control. The merchant shall not be liable for interruption of access to the online store, as well as for missing or delayed processing of purchase requests, in the event of circumstances beyond its control – force majeure, fortuitous events, issues in the global Internet network and/or the provision of services outside the merchant’s control.
3. (3) Copyright in the content of the online store belongs to the merchant. Persons responsible for copyright infringement shall be liable in accordance with the applicable legislation.